4.9 Review on All Platforms - Here’s How We Responded Thankfully and Fixed Any Gaps

Last Update: Saturday December 20, 2025

At Vietnam-Immi.org, we’re proud to have helped thousands of travelers get their Vietnam visa approved quickly, smoothly, and stress-free. Every visa request is important to us — because we know behind every application is someone counting down the days to their trip, reunion, or adventure.

Of course, no service is perfect 100% of the time. Mistakes happen, delays occur, and sometimes expectations don’t line up. But what matters most to us is how we listen, take responsibility, and fix the gaps. So in this post, we’re opening up honestly about what we’ve learned from our star reviews — and how each piece of feedback helped us become better.

Our Review Snapshot (2025 Update)

Over the years, travelers have shared thousands of reviews about their experience with us across trusted platforms. Here’s what those voices say:

• ShopperApproved: 4.8 / 5 stars from 2,781 reviews

• TripAdvisor: 5 / 5 stars from 157 reviews

• Trustpilot: 4.9 / 5 stars from 763 reviews

We’re incredibly grateful for this trust — but we’re just as thankful for the honest criticism that’s helped us grow. You can read verified customer feedback here:

• ShopperApproved

• TripAdvisor

• Trustpilot

From visa to airport services, we received 4.9/5 testimonials showing the high quality service we offered

What We Learned from Star Reviews

1. “The process took longer than expected.”

We understand — waiting for a visa can be nerve-wracking, especially when your flight is coming up soon.
Some travelers experienced delays during weekends or public holidays, when government systems were temporarily offline.

How we fixed it:
We expanded our Weekend & Holiday Support Team so urgent cases can be handled 24/7.
We also introduced a Speed-Up Service for those who need faster approvals for their previous visa applications.

Learn more about it here: https://vietnam-immi.org/speed-up

We take all feedback into improvements and confirm to send them the authentic, Government-approved visa under Travel License No: 79-1770/2023 CDLQGVN-GPLHQT and Business License No: 0317806448

2. “I didn’t realize this was a visa agency, not the government site.”

This is one of the most common misunderstandings, and we completely understand why it happens. There are many similar-looking visa sites online, and travelers often apply in a rush.

How we fixed it:
We made sure to clearly state that Vietnam-Immi.org is an authorized private visa agency, not a government website.
Our role is to help travelers by checking documents, correcting errors, communicating with immigration, and supporting you until your visa is issued — especially when time or accuracy really matters.

Our fees include the government fee, service fee, and administrative fee — all clearly explained upfront.

The 5/5 review from the Taiwanese passport holders on the TripAdvisor

3. “I wasn’t sure what to do once I landed in Vietnam.”

Some travelers weren’t sure where to go for visa stamping or immigration after arrival.

How we fixed it:
We created a simple Arrival Fast Track Guide explaining exactly how to meet our staff and move through immigration quickly and comfortably.

You can check it out here: https://vietnam-immi.org/fast-track

Turning Feedback into Real Changes

Every review — good or bad — is a chance for us to do better. Here’s what your feedback has helped us improve:

• Round-the-clock visa assistance, including weekends and holidays

• Clearer communication about fees, timelines, and agency status

• Faster response times for urgent and last-minute travelers

• Step-by-step arrival and Fast Track instructions

• More personalized communication from our support team

We’ve built our reputation on honesty, responsiveness, and care — not automation.

Why Travelers Continue to Trust Vietnam-Immi.org

Travelers tell us they choose Vietnam-Immi.org for one key reason: peace of mind.

We believe in:

• Transparency — No hidden fees or misleading promises

• Authenticity — Every visa is processed through legitimate immigration channels

• Human support — Every case is reviewed and handled by real people who care about your trip

We know applying for a visa can feel intimidating, especially for first-time travelers. That’s why our mission is simple: make it clear, fast, and stress-free.

Whether you need a fast visa, airport fast track, private car, or eSIM, Vietnam-Immi.org is here 24/7 to support your trip.

Whatsapp: +84379522522

Hotline: +84.379.522.522

Email: sales@vietnam-immi.org